01Bank / credit union
THE CUSTOMER SEES SERVICE.THE OPERATION HANDLES CASH.
What happens across the counter depends on a cash workflow the customer never sees.
Visible
Visible customer experience
The customer meets a person at the counter. Service time is the only part of the operation they can see.
Invisible
Invisible cash workflow
Behind the counter, cash still has to be received, counted, controlled, and reconciled before the day can close.
02Branch sequence
FROM THE CUSTOMERTO RECONCILIATION.
- 01
Customer
Arrives for a deposit, withdrawal, or service conversation.
- 02
Teller
Has to complete the transaction and stay present with the customer.
- 03
Cash handling
Notes still have to be received, counted, and validated.
- 04
Control
Cash has to stay secured through the working day.
- 05
Reconciliation
The drawer and the books have to meet before the branch can close.
Keep cash in the workflow
A teller cash recycler is the next step — not a catalog of machines.